Technical Service Level Agreements
Simple, Scalable and Affordable expert support, proactive guidance and specialist services tailored for education.
SLAs
Affordable Education ICT Support
At Chestnut Infrastructure Ltd, our Technical Service Level Agreements (SLAs) are designed to give your school complete confidence in its ICT – with fast, expert support, proactive guidance, and specialist services tailored for education.
We understand that every school is unique, with different needs and budgets — but all share a common goal: reliable, effective technology that supports teaching and learning. That’s why our core SLA packages are built specifically for the education sector, with flexibility and value at their heart.
Our Core Service
Offerings include:
-
Unlimited Helpdesk SupportOur Phone, email, and remote support has no limits, all backed by our local friendly and fast acting service desk, all based in Worcestershire.
- Unlimited ICT Recycling
Every school has unwanted or outdated equipment tucked away. Our core SLA includes the safe and secure removal of old or broken ICT hardware — with destruction certificates available on request. (Exclusions apply)
- Dedicated Account Management
A named contact who knows your school offering regular check-ins and service reviews as well as proactive advice and tailored support
- Strategic ICT Planning
Supporting schools goes beyond fixing issues — we help you plan ahead with confidence. Our 3–5 year development plans and strategic guidance provide clear, budget-aligned direction to get the most from your existing technology and shape a smarter IT future.
Ad Hoc Service Level Agreements
Offerings include:
Network Maintenance
Your schools structural network cabling, switching, fibreoptics and wireless technology represent the back bone of your computer network, your unsung hero.
Our network maintenance agreement is designed to take the stress out of failures in these critical areas, and include Unlimited callouts for the diagnose and repair of network faults & cabling
Excludes parts & new installs
AV Maintenance
Classroom audio-visual systems – like interactive panels and projectors – are some of the most used tools in modern teaching. But they need regular care to stay reliable.
Our AV Maintenance Agreement provides annual checks to clean, calibrate, and repair your classroom technology. We also inspect speakers, adjust display resolution, and ensure all cabling is secure and fully operational.
Excludes parts & new installs
Health & Safety Survey
Keeping your school’s ICT equipment safe and secure is essential. Wall-mounted devices like interactive panels, projectors, and data cabinets must be firmly installed and regularly inspected to prevent accidents and ensure compliance.
Our annual Health & Safety Survey includes a full inspection of all ICT fixtures, detailed risk assessments, and a photographic report — giving you peace of mind that your equipment is both compliant and safe.